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Wednesday, February 5 • 9:15am - 10:15am
"Service Design: A User-Centered Approach to Creating or Improving Your School's iPad Initiative"

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This interactive presentation will argue that Service Design, the thoughtful orchestration of people, products, and processes to address well-understood user needs, is a viable tool for creating or refining K-20 iPad initiatives. Service Design employs ethnographic research methods to glean insights into how users experience services. These insights are especially valuable for teachers, technical staff, and administrators while creating or improving integrated iPad support processes that aim to make your initiative's backstage technical processes invisible to students. In this workshop, Paul Zenke, will illustrate service design's key concepts through lessons learned from managing Stanford University's iPads for Learning project. Additionally, Paul will demonstrate how ethnographic research can be used to help you create your own customer journey map, an important service design tool that will help your team visualize how to create or improve your user's iPad experience from start to finish.

Presenter
avatar for Paul Zenke

Paul Zenke

Academic Technology Lab manager, Stanford University
Paul Zenke is the Academic Technology Lab manager at Stanford University Libraries, Academic Computing Services (ACS). Paul manages ACS's iPads for Learning project, which provides faculty members and their students with instructional, technical, and logistical support implementing... Read More →


Wednesday February 5, 2014 9:15am - 10:15am
17B

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